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Alexa Internet

Alexa Internet

www.alexa.com
What is your customer experience with Alexa Internet?

Alexa Internet Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Alexa Internet has a 1.7 star rating from 34 reviews, 22% would likely recommend, with 82% unfavorable feedback; consumers report high price level and many request a refund.

Key Takeaways for Future Customers

  • Many Alexa Internet reviews flag repeated connectivity and account access problems.
  • Expect difficult customer service and delays reaching a live agent.
  • Watch for unexpected billing on subscriptions or membership and ask about refund policies.

Negative Feedback / Risk Areas

  • Frequent customer complaints about Wi‑Fi connection and devices going offline.
  • Reports of account locks, being charged again, and inactive support phone numbers.
  • High price level and repeated refund requests.

Positive Feedback

Some users say the service "helps" and is good for family use; a few customer service agents were described as exceptionally helpful.

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Media from reviews

Alexa Internet - Alexa not working
Alexa Internet - My Amazon app will not allow me to log on, I have tried everythingAlexa Internet - My Amazon app will not allow me to log on, I have tried... - Image 2Alexa Internet - My Alexa not working, his switch offAlexa Internet - My Alexa not working, his switch off - Image 2Alexa Internet - Alexa echo wont connect to internetAlexa Internet - Account blocked
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Show reviews that mention
alexa phone internet account number service wifi customer activity agent
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Dianne M Rqs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

446269code for return info

I ordered two hummingbird feeders in error. I need to return the smart hummingbird feeder with the camera with a dual camera. However, I didnt know it was past my return date by just a few days can they make exception?

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Tony K Opg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

Is Alexa app compatible with UAG tablet

Trying to find out if the Alexa app is compatible with the UAG tablet so I can make phone calls on my tablet. Please respond.

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Oline Fvi
map-marker Coconut Creek, Florida

Internet connection

I need help with my Alexa. It is having trouble connecting to the internet. Unfortunately my phone isn't with me so I'm unable to go into the Alexa app to fix the problem.

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Nelly G Qho

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

I can't connect Alexa to the internet

I'm very disappointed Sad I don't know what to do tried many things or other things too can anyone help me with this big issue please

Preferred solution: Somebody help me reconnect her

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Matison Bwk
map-marker Lakeland, Florida

*** is not working

We moved into this house 2months ago. We had it redone for our access and have had no problems POOF!

User's recommendation: I liked it when it worked!

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Karen H Mcs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Alexa

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Why does Alexa stop? I listen to music all day long.

Now Alexa stops playing because there has been no activity, it says.

It is playing non-stop music. Help!

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Karen H Mcs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Alexa all system fittings

Alexa is stopping. I listen to music all day, but now Alexa stops playing. Alexa says there is no activity, but there was until Alexa stopped playing.

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Resolved
Jaclyn Tqy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Internet

it has not been resolved, i can't connect alexa with the internet,, have tried everything that it asked me to do with no results

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Carol M Xir

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No one is answering my call for a live agent

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Help, please. I need to speak to a live agent ASAP.

I do not have an Alexa account and am being charged for one.

How do I get ahold of a live agent? The 415 phone number is invalid.

Loss:
$500

Preferred solution: Full refund

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Carol M Xir

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need to talk to live agent

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Pls call asap 978)979-**** carol ty havent spoken to anyone yet I need a phone call the number in this site is inactive

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Anonymous
map-marker Deltona, Florida

Can't connect to internet

I did all I could but could not get to change my internet connection. provide a phone number so we can call.

User's recommendation: It would be helpful if we could talk to someone, I still cannot connect to my wifi. can someone call me 207423****

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Mark M Jgh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account access denied

Account denied access Alexa blocking myself from accessing Bluetooth available for my Bose headphones need to speak with agent

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Jagadeeswaran P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My Alexa Account was locked please unlock it.

App indicating unusually activity and account is locked. Could you please unlock the account?

Thanks,

Jag

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Chere M Ncg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trouble setting up echo dot

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Didn't even answer; just told me about the recording of the phone call, then wanted to know how the customer service was.

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Richard M Tqt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Inability to get help

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I purchased a new echo dot to replace an older and am unable to connect it to an existing group.???//

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Andy S Cep

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My Amazon app will not allow me to log on, I have tried everything

Alexa Internet - My Amazon app will not allow me to log on, I have tried everything
Alexa Internet - My Amazon app will not allow me to log on, I have tried... - Image 2

My Amazon eco will not come on, I cant login to my account, I have tried everything help help help help

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